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Overview
Greetings, Earthies. Look, we know the Algokraken can be a hassle to deal with, and sometimes things go wrong. We want you to be completely satisfied with your haul from the Oblivion Trading Post. If something isn’t right, here is the king’s jive on how we handle returns and refunds.
1. Physical Goods (Magazines, Books, Apparel)
- The Window: You have 30 days from the date your package was delivered to request a return or exchange.
- Condition: The item must be in the same condition you received it—unread, unworn, and in its original packaging. (If the cover is torn, or the shirt smells like protoplasmic goo, we can’t accept it).
- Return Shipping: You are responsible for paying the return shipping costs. We recommend using a trackable shipping service; we can’t refund an item we never receive back in the crypt.
2. Digital Goods (PDFs, Digital Editions)
- All digital sales are final. Because you can instantly download and read them, we do not offer refunds on digital editions. (We trust you to read responsibly, Earthie).
3. Damaged or Incorrect Items
- If your package arrives dixie-fried (damaged in transit), or if we sent you the wrong item, contact us immediately (within 7 days of delivery) at [Insert Email Address].
- Please include a photo of the damaged item and packaging. We will send a replacement out to you as fast as the Jolly Roger can fly.
4. How to Start a Return
- Email us at [Insert Your Business Email] with your Order Number and a brief explanation of why you want to return the item.
- Do not send the item back until you have received a confirmation email from us with return instructions.
- Once we receive the returned item and inspect it, we will process your refund to the original payment method within 5-10 business days.
5. Subscriptions (The Spectral Legion)
- If you need to cancel your subscription, you can do so at any time from your account dashboard.
- Cancellations will stop future billing, but we do not offer prorated refunds for the current billing cycle.
6. The Final Word
If you have any questions or think we’ve done you wrong, just reach out. We’re a small operation run by a ghoul and a cyberbeatnik; we’d much rather sort it out with you than have Grimaldi put a curse on your Wi-Fi.
— The Oblivion Trading Post Crewng insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at babelfishpress@gmail.com for questions related to refunds and returns.